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Top ten most popular FAQs

What exactly are Managed IT Services?

Simply put, Infraveo Technologies’ Managed IT Services means we take care of your entire information technology requirement. We manage all your hardware and software sourcing, installation, technical support, and IT staffing needs. It also mean Infraveo Technologies acts as your go-to consultancy and support team, providing scheduled maintenance and upgrading of your systems, along with emergency assistance to keep your business up and running.

What kind of response times can I expect?

We work with each client to establish specific expectations. Our measurable service levels specify clear consequences for not living up to agreed-upon expectations.

What types of systems do you support?

We pride ourselves on being “ecosystem agnostic”: whether you use Google Apps or Office365, Windows or Mac, Android or iOS, we will support your team.  Need to install a server onsite or host one virtually on Amazon or Azure? We will support you.  Need to transition from one ecosystem to another?  We’ll be there for you.

How Long is a Managed Services Contract For?

Managed IT Services Contracts vary by provider. Some providers offer month-to-month programs, while others require a multi-year contract. Some have a very high startup cost and lower monthly, while others require a multi-year contract. Some have a very high startup cost and lower monthly, while others offer a middle of the road monthly cost and spread the cost of startup over the term of the agreement.

What does offshoring IT services mean?

To offshore IT services means recruiting a third-party supplier to conduct IT-enabled operations from an outside country. An offshore IT services provider usually provides the best talent at a much lower cost.

How to hire offshore developers?

The process of hiring offshore developers is simple. It involves:

  • Explain Expectations
  • Plan Preparation
  • Screen the sources
  • Interview Individuals
  • Shortlisting and Selecting
  • Rationale Reporting
  • Setup the strategy

Where to look for hiring offshore developers?

Infraveo Technologies is best known for offering offshore IT services. We have a team of dedicated developers holding 25+ years of experience to give purpose to your ideas.

What should I do before I call for help?

When possible, write down any information about error messages and take screen shots your issue. Next, attempt to recreate the issue. Often times, it helps to close the program and restart the computer to reset the system, and possibly resolve the problem.

What does having Managed IT Services cost?

Our service model uses a fixed monthly fee, which is based on the size and complexity of your particular network. Once contracted, your Managed IT Services will cover maintenance and support for every component of your network, providing you with peace of mind and the ability to accurately forecast your IT maintenance costs.

What if we already have an internal IT department?

No problem! We offer scalable solutions that can be tailored to meet your specific needs. Whether you need a full package of managed IT services and consulting, security solutions or service desk support, Infraveo Technologies makes it simple with an affordable and customized flat rate service plan.

How does a flat rate billing save me money?

Flat-rate billing gives you the ability to budget your IT expenses so you can better focus on your core business goals. We customize each service package for your unique business, so you only pay for what you need. Infraveo Technologies serves as your “one stop shop” for all your managed IT services needs. And we do it all for one fixed monthly cost – We Don’t Profit from your Pain!

What are the benefits of hiring offshore developers?

If you hire offshore developers, your organization gets the industry’s best talent at a competitive cost. By offshoring developers, you can create a flexible team that can be modified to the changing market needs.

When should I hire offshore developers?

It might happen that your development team bandwidth has maxed out, and you do not want to miss out on an opportunity then it is highly recommended to offshore IT services. Offshore developers can begin the work immediately without causing delays.

How will I be able to manage an offshore development team?

Developers at Infraveo are easy to manage. Once you have established your offshore team, it is as easy to manage as your in-house development team who work from home.

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