An employee’s efficiency lowers if he/she must do the same work many times. To address this problem, we made machines that would take over repetitive tasks. So, automation is the use of machines instead of manual labor. One step ahead of automation is hyperautomation (hyper-automation), also referred to as Digital Process Automation or Intelligent Process Automation. It is sophisticated and people-centric technology that, along with using various tools to take over business processes, directs the workforce.
In this blog, we have discussed hyper-automation in detail.
What is hyperautomation?
Hyper-automation is a business-focused technology that uses advanced technology such as Robotic Process Automation (RPA), Artificial Intelligence (AI) and data science to increase the automation of an organization. This technology helps humans perform better by reducing the chances of errors and increasing the rate of accuracy.
How is the existing workforce included?
You might be wondering what the role of employees is if hyperautomation takes over the business process?
As we know, no technology can work without the guidance of humans. Therefore, rather than fearing that bots are going to take the place of humans, it is necessary to learn that when technology and the human workforce work together in harmony, the risk mitigates, and profit increases.
Thus, instead of canceling the human workforce out of the picture, hyper-automation technology makes them the director who guides every section to work to save time and money.
How does hyperautomation achieve its scope?
It uses an ecosystem of platforms that helps it in achieving the end. They are:
Chatbots:
These chatbots respond to customers’ queries immediately and increase their experience.
RPA and Advanced Analytics:
A well-known fact is that “A companies that use RPA alone will fail- or at least lag.” Thus, hyper-automation along with using RPA uses advanced analytics to generate profits and devise a better marketing strategy.
Artificial Intelligence:
Gartner recommends that a company should incorporate several tools to process a larger volume of business data and transactions. Some of these tools are process mining, machine learning, analytics, iPaas, iBPMS, etc.
Benefits of Hyperautomation
Some benefits of Hyper-automation are:
Reduced Paperwork:
Since this technology stores everything in the digital form, it reduces the usage of paper to several extents. Thus, an enterprise need not have to worry about storing and managing the papers.
Beginner Friendly:
To be able to operate a hyper-automation platform, an employee does not need to have expertise in the same. These tools are intuitive to use.
Easy to migrate and backup data:
It is very easy to transfer and restore data from the cloud and files backup using these technologies.
Increased accuracy:
Hyper-automation uses AI with a blend of technologies like computer vision and optical character recognition (OCR). This helps in formulating precise information, regardless of the document type.
Increased Efficiency:
It eases the work of employees so that they can focus on innovation.
Who can use Hyperautomation?
To answer in one word, everyone who runs a business. It is used in almost every industry, ranging from the banking and insurance sectors to medical and healthcare.
Conclusion
Adopting hyper-automation is good for everything. It will help your business remain effective during the era of digital transformation.
